ORDERING
→ You may Call us at 8655-5000
→ Email us at corporatesales@hanspaper.com.ph
→ Message us on facebook / viber
→ Order Cut Off: 2pm (Monday
– Friday) | 11am (Saturday)
→ For orders under Company Name, we will request a copy of BIR2303 for
billing purposes.
SHIPPING
→ Free delivery within Metro Manila (minimum order of
Php. 10,000)
→ Delivery Lead Time: next day, maximum of 3days (metro manila area
only)
→ Mega Manila Area (Laguna, Cavite, Rizal, Bulacan): as per schedule
→ Rush orders can be picked up at the warehouse. (Karuhatan, Valenzuela
City)
→ For lower shipping prices in provincial areas, please visit our Shopee
and Lazada stores.
We can also deliver it to your preferred trucking/logistics within metro
Manila. (see minimum order)
PAYMENT
→ Orders from Website:
Card Payment | E-Wallets | Online
Banking | Over the counter and Coins.ph
→ Orders through phone calls and email: Online Deposit before Pick Up/Delivery | Lalamove COD | Cash on
pick up
Note: Bank Transfer
/ Online payments are subject to clearance
RETURNS & REFUNDS
→ Conditions for a Refund: You may
request a refund within 30 days of purchase for products returned in their
original condition.
→ Refund
Process: Contact our customer support team at (+632) 8655-5000 to initiate the
refund process. You may be required to fill out a refund request form.
→ Refund
Timeframe: Refunds are typically processed within 5-7 business days after approval.
DISCOUNTS
→ Price discounts will be based on order quantity.
→ For bulk orders, please email or message us with your company
information, and a designated agent will contact you.
CUSTOMER SUPPORT
→ You may contact our Sales Team at 8655-5000 (8am to
5pm) Mon-Fri | (8am to 3pm) Saturday
→ You can also
contact your Designated Agent for any concerns.